TicketSauce Overview

TicketSauce is a powerful helpdesk and support ticketing system that helps you manage customer enquiries, internal requests, and issue tracking all in one place.

Key Features

• Multi-channel ticket creation (email, forms, manual)
• Customisable ticket statuses and priorities
• SLA management and response time tracking
• Ticket assignment and team queues
• Customer communication history

Getting Started

1. Navigate to TicketSauce from the App Switcher
2. Configure your ticket categories and priorities
3. Set up email forwarding to create tickets automatically
4. Create ticket views for your team

Integration with Other Apps

Link tickets to documents in DocSauce, contacts in DealSauce, and automate responses with FlowSauce. When a form is submitted via FormSauce, automatically create a support ticket.